FAQ

Bikekey is a digital bike register. Your bike gets a permanent, verified owner registration, and you get a set of bike license plates with a QR code and a unique 8-digit Bikekey ID that you put on the bike.

The registration does three things: it deters theft, it makes it much easier to get the bike back if it goes missing, and it documents your ownership — including to insurers and the police.

You pay once. There's no subscription — the registration follows the bike as long as it exists.

• Preventive: a marked bike is harder to resell, and the higher risk of detection makes it less attractive to steal.
• Higher recovery rate: whoever finds your bike can scan the QR code and contact you anonymously.
• Safe ownership transfer: when buying or selling a used bike, both parties can see that the seller actually owns it and that it isn't reported stolen.
• Document archive: receipts, photos and papers are kept together digitally — handy for an insurance claim.

No. Bikekey is a register, not an insurance company. We don't cover losses, and we can't file a claim with your insurer on your behalf — you have to do that yourself.

On the other hand, the registration makes claims handling easier, because ownership, frame number and documentation are already gathered in one place. Several insurers offer Bikekey as part of their home insurance.

A set of decals in a very tough material with a unique QR code and an 8-digit Bikekey ID. The QR code is a shortcut to the bike in the register: most smartphones can scan it in a few seconds. If you can't scan it, the Bikekey ID can be entered manually.

In practice, it replaces the engraved frame number, which is often hard to find, read and type correctly.

Yes. The license plate holds the unique ID that links the bike to you, and that lets us — and in some cases insurers and the police — identify the bike in case of theft or ownership transfer.

You can order license plates directly in the platform under “Register bike”, or in the webshop under accessories.

It is made of a destructible material consisting of thousands of tiny individual parts. It withstands wind and weather for the bike's lifetime, but can only be peeled off in very small pieces at a time. Using tools to speed it up will very likely damage the paint.

The bike's frame number and a bike license plate. The frame number is engraved in the metal or applied as a sticker, and is usually found under the frame near the pedals, by the bottom bracket, on the seat tube or on the rear frame. If it's hard to see, cleaning the area often helps.

Yes. Two things can be linked to the registration and become searchable in the register:

• The e-bike battery — often the most attractive to thieves, and the most expensive to replace. You can put one of the included decals directly on the battery.
• Accessories of value, or things that make the bike easier to identify.

You mark it as stolen directly on Bikekey. It's free, and there's no limit to how many times you can do it. The bike is marked as stolen in the register, so anyone who scans the license plate — a private individual, the police or a lost-and-found office — can see it right away.

Reporting it on Bikekey does not replace a police report or a report to your insurance company.

Via the QR code on the license plate. The finder sends a message through Bikekey, and you receive it in your inbox on the platform. Both parties stay anonymous — no contact details are exchanged unless you choose to share them yourselves.

It follows the bike. Via ownership transfer, the registration is moved to the new owner, and both parties confirm with MitID. The seller thus documents their rightful ownership, and the buyer knows they're dealing with the right person.

Yes. With the bike's frame number or plate ID, you can look it up and see if the seller is actually the registered owner, and if the bike is reported stolen.

That's the feature that makes it hard to end up buying stolen goods — and thereby unwittingly becoming a fence.

Yes. Each bike has its own document archive, where you can add receipts, photos, warranty cards and anything else that documents ownership or value.

It's handy if the physical papers go missing — and it's typically exactly what is requested if you need to document a bike's value for an insurance claim.

Only you. The documents are linked to your account, not to the bike's public view. If a passerby scans the license plate, they see neither documents nor personal data.

The bike's lifetime. There is no renewal and no recurring payment — the registration stays valid for as long as the bike exists.

Yes. You can download your material and delete your account anytime in the account settings.

No. We never exchange personal data between two parties without explicit consent from both. If a passerby scans your bike, only information about the bike is shown — nothing about you.

MitID links the registration to a verified person. It is the basis for safe ownership transfers: the buyer can be sure the seller is who they claim to be, and the seller can document that they are the rightful owner.

It also means that no one else can pose as the owner of your bike.

Packages are sent with DAO, with an expected delivery time of 2–3 business days. You get a Track & Trace link once it has shipped. DAO delivers every day of the week, so it can also arrive on weekends.

Yes, you have a right of return. Contact support, and we'll help you through it.